Shipping & Delivery

Here at Kallistra we pride ourselves on the prompt dispatch of orders and customer satisfaction.

We take great care to ensure that your receive your order in perfect condition. All our products are carefully inspected and packaged to ensure you receive then in excellent condition. Orders under 2kg are usually dispatched with the Royal Mail. Orders over 2kg are usually dispatched by courier.

Most orders for which all items are in stock are usually dispatched from Kallistra within 5 working days of receiving cleared funds, subject to delays resulting from holidays,illness or preparations for wargames shows.

Important:

If your order is delivered outside GB, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Kallistra has no responsibility for these charges. Please contact your local customs office for more information.

Please note, we are not responsible for your order once it has been handed over to Royal Mail or other carrier – a certificate of posting is produced to assure you that the order was handed over to Royal Mail or other carrier.

Delivery of items excluding Hexon box sets

UK, BFPO - at cost (Minimum £3.75)

Overseas orders under 2kg are dispatched using the Royal Mail International Small Packet Post. This is not a tracked service. If you would like your order sent using the International Tracked service please contact us when placing your order by adding a message in the 'Additional Notes' box as you proceed through the online checkout.
Overseas orders Over 2kg are dispatched using a courier, these are tracked.

Europe* : (Minimum £5.00)
Shipping is calculated by weight and volume of package. Orders over 2kg in weight may incur slight additional courier costs.

Rest of World, including Australia, Canada, USA and New Zealand (Minimum £5.00)
Shipping is calculated by weight and volume of package. Orders over 2kg in weight may incur slight additional courier costs.

Europe* :
Albaina, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of the World:
Covers all countries, not defined as being in Europe.
Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, USA, US Samoa, Western Samoa.

Delivery of Hexon box sets and equivalent Hexon Boards

Hexon box sets are delivered by courier, FedEx, UPS, DHL or other. It is important to supply your full postal address and contact telephone number when placing an order. Why? You may need to be contacted regarding the delivery of your order. If the courier calls when you are out arrangements can be made to rearrange delivery of you parcel at your convenience. A tracking reference will be emailed to you so you can follow the progress of your order online.

	1 Box	2 Boxes	3 Boxes	4 Boxes
To UK mainland address	£9.99	£12.99	£15.00	£15.00
Delivery to Europe: Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Mainland Spain, Sweden.	£20	£30	£35	£35
For delivery to USA and Canada	£35	£50	£70	£80
Rest of the world	Please contact us for a quote. The shopping cart calculates an estimate, this could be more or indeed less that the actual cost.